Preorder Service Terms
Rules for the Pre-Order Service (hereinafter the “Rules”)
Buyer, or User means an individual who is at least 18 years of age and who uses the product pre-order website available at the domain name trs-dutyfree.ru (hereinafter the "Website"), owned and operated by Travel Retail LLC (TIN 5047270266, PSRN 1225000134600, registered address: Bldg. 2/27, Repina Street, Khimki, Moscow Region, 141402, Russian Federation) (hereinafter the "Operator", or the “Seller”), for the purpose of viewing the assortment available in the Operator’s stores and/or reserving Goods for possible subsequent purchase at a Pre-Order Pickup Point under a retail sale and purchase agreement.
Pre-Order Pickup Point means any of the Operator’s stores at which the User may purchase Goods reserved through the Website under a retail sale and purchase agreement. The locations are as follows:
Goods means products displayed on the Website and available for inclusion in a Pre-Order.
User Account (hereinafter the “Account”) means a section of the Website intended for authorized users, access to which is provided through the creation and use of the User’s account credentials on the Website. The Account stores the User’s Personal Data, information on submitted Pre-Orders, browsing history on the Website, and various profile settings.
Registration means the procedure established by the Operator for creating a User account by providing identification and/or contact details, processing and storing such details in the Website’s information system in order to gain access to the Goods Pre-Order service.
Authentication means the procedure for verifying that the identification data provided by the User belongs to a specific account by comparing the provided information with the data contained in the Website’s information system.
Authorization, or Login to the Account means the procedure for granting the User certain access rights to the Website’s functionality for placing a Pre-Order after confirmation of the User’s credentials and establishment of correspondence between the User and the previously created account through logging into the Account.
Informational Messages means messages containing information necessary for placing a Goods Pre-Order on the Operator’s Website (including a code for logging into the User’s Account on the Website), as well as information regarding the completeness, status and other details of the User’s submitted Pre-Order, sent by the Operator to the email address provided by the User on the Website.
2.1. These Rules set out the terms and conditions governing access to information about the Goods and the placement of Pre-Orders by any person.
2.1.1. The Operator reserves the right to unilaterally amend these Rules. Any new version of the Rules shall be published on the Internet at www.trs-dutyfree.ru and shall enter into force as of the date of publication.
2.1.2. Visiting or using the Website for any purpose and placing a Pre-Order constitutes the User’s acceptance of these Rules.
2.2. Placing a Pre-Order on the Website shall neither constitute a sale transaction nor the moment of conclusion of a sale and purchase agreement. Travel Retail LLC does not carry out remote sale or delivery of alcoholic products. The Goods presented on the Website and included in the Pre-Order may only be purchased at the stores of Travel Retail LLC located at Sheremetyevo International Airport and specified as the Pre-Order Pickup Points in these Rules. Addresses of the stores where Goods included in the Pre-Order may be purchased, store opening hours, and other information are also available in the Contacts section.
2.2.1. All information about the Goods and any other information posted on the Website is provided solely for informational purposes, does not constitute advertising and shall not be deemed a public offer.
2.3. By placing a Pre-Order, the User expresses their preliminary intention to purchase the Goods at the selected Pre-Order Pickup Point under a retail sale and purchase agreement.
3.1. The Pre-Order service is available only to registered Users who have completed Authorization on the Website.
3.2. A User shall be deemed registered upon completion of Registration on the Website. A User shall be deemed authorized upon successful Authentication on the Website.
3.3. For Registration, the User must enter a valid email address in the relevant field of the Registration form. The Operator shall send an Informational Message containing a numerical code to the email address provided by the User. The User must enter this code in the relevant field of the Registration form on the Website. Registration shall be deemed completed if the numerical code from the Informational Message has been entered correctly and the “Register” button has been clicked.
3.4. For Authorization, the User must complete Authentication on the Website. To do so, the User must enter the valid email address used during Registration into the relevant Login field. The Operator shall send an Informational Message containing a numerical code required for Authentication. The User must enter this code in the relevant Login field of the Account access form. Authentication for Login to the Account shall be deemed completed if the numerical code has been entered correctly and the “Login” button has been clicked.
3.5. In order to modify Personal Data in the Account or change the email address used for Login to the Account, the User must complete Authentication in each such case.
3.6. By entering the received code on the Website during Registration and/or Authentication for Login to the Account, the User confirms the accuracy and validity of their Personal Data and expresses consent to these Rules and the Operator’s Personal Data Processing Policy. The User shall bear sole responsibility for providing inaccurate or erroneous data that may result in the inability to complete Registration and/or Authentication for Login to the Account.
3.7. The User undertakes not to disclose to third parties any data required for Login to the Account and shall independently bear responsibility for any access to such data by third parties and any resulting consequences.
3.8. To place a Pre-Order, the User must provide flight information, namely the flight date and time, and specify the departure or arrival terminal at Sheremetyevo International Airport. The Pre-Order shall be deemed completed after clicking the button “All correct, send the Pre-Order.” Upon placement of the Pre-Order, the Operator shall send the User an Informational Message confirming receipt of the Pre-Order for further processing. The Operator shall also send the User Informational Messages regarding the status of the Pre-Order. If the User wishes to cancel the subscription for such Informational Messages, this may be done in the Profile Settings section of the Account.
3.9. The maximum period in advance during which a User may place a Pre-Order on the Website is seven (7) calendar days prior to the departure or arrival date and time specified by the User in the Pre-Order form. The minimum period in advance for placing a Pre-Order is six (6) hours prior to the specified departure or arrival date and time.
3.10. The assortment of Goods available for inclusion in a Pre-Order may vary depending on the timing of the Pre-Order placement.
3.11. Each submitted Pre-Order is automatically assigned an identification number, or the “Pre-Order No.”, which shall not constitute acceptance by the Seller.
3.12. The maximum quantity of Goods permitted within one Pre-Order is 19 pieces or 9 unique SKUs. If a Pre-Order exceeds these limits, such Pre-Order shall be automatically divided into separate Pre-Orders so that each complies with the specified limitations. Each such Pre-Order shall be assigned a separate identification number, or the “Pre-Order No.”.
3.13. The Operator does not guarantee the availability of the Goods in the quantity specified in the User’s Pre-Order.
4.1. The total price of the Goods included in the Pre-Order shall equal the aggregate price of all Goods included by the User in the Pre-Order.
4.2. The price of the Goods displayed on the Website is indicative only, is provided for informational purposes regarding the possibility of purchasing the Goods at the Pre-Order Pickup Point, and may be changed unilaterally by the Operator without prior notice before conclusion of the retail sale and purchase agreement. The price of Goods for passengers travelling to/from EAEU member states (Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) may differ from the price applicable to passengers on other flights; such price is indicated separately and includes taxes, duties and charges in accordance with applicable interstate regulations.
4.3. The User shall conclude the retail sale and purchase agreement and pay for the Goods at the Pre-Order Pickup Point through the cash desk of the respective Pre-Order Pickup Point. To identify the Pre-Order at the Pre-Order Pickup Point, the User must provide the Pre-Order number. Inspection of the integrity of the Goods, verification of the completeness of the Pre-Order, and recalculation of the actual total price of the Goods taking into account all promotions, discounts and the price list effective at the time of conclusion of the retail sale and purchase agreement shall take place directly at the cash desk prior to conclusion of the agreement.
4.4. Goods included in a Pre-Order placed on the Website may be purchased at the Operator’s Order Collection Point only by passengers departing on flights from Terminals B, C or D of Sheremetyevo International Airport or arriving on flights at Terminals B, C or D of Sheremetyevo International Airport, provided that such passengers present their boarding pass to the cashier at the Order Collection Point. If the departure or arrival time and/or terminal specified when placing the Pre-Order does not correspond to the actual departure or arrival time and/or terminal, regardless of the reason for such discrepancy, the Operator shall be entitled to refuse to enter into the retail sale and purchase agreement for the Goods ordered through the Pre-Order and shall not be liable for any consequences arising from or in connection with such discrepancy.
4.5. The Operator shall not be liable for any consequences resulting from the User exceeding limitations on the quantity of Goods permitted for import into the country of destination, or for any other consequences associated with the User’s placement of a Pre-Order.
5.1. Delivery of the Goods to the User shall not be provided.
5.2. The User shall have the right to refuse to conclude the retail sale and purchase agreement at any time prior to the conclusion thereof.
5.3. Any Pre-Order in respect of which no retail sale and purchase agreement has been concluded between the Operator and the User at the Pre-Order Pickup Point shall be cancelled and disassembled by the Operator unilaterally without prior notice to the User on the day following the flight date and time specified by the User in the Pre-Order form.
5.4. The legal relations between the parties (User/Buyer and Operator/Seller) arising after the conclusion of the retail sale and purchase agreement shall be governed by the applicable laws of the Russian Federation, including the Civil Code of the Russian Federation, the Law of the Russian Federation “On Consumer Protection”, and other applicable regulations.
1. Definitions
Buyer, or User means an individual who is at least 18 years of age and who uses the product pre-order website available at the domain name trs-dutyfree.ru (hereinafter the "Website"), owned and operated by Travel Retail LLC (TIN 5047270266, PSRN 1225000134600, registered address: Bldg. 2/27, Repina Street, Khimki, Moscow Region, 141402, Russian Federation) (hereinafter the "Operator", or the “Seller”), for the purpose of viewing the assortment available in the Operator’s stores and/or reserving Goods for possible subsequent purchase at a Pre-Order Pickup Point under a retail sale and purchase agreement.
Pre-Order Pickup Point means any of the Operator’s stores at which the User may purchase Goods reserved through the Website under a retail sale and purchase agreement. The locations are as follows:
- TRS Store T-B DP 1177.3 P&C+FOOD+SOUV, address: part of bldg 82, property 37, Sheremetyevo International Airport territory, Khimki, Moscow Region, Russia;
- TRS Store T-B DPA 147.7 P&C+FOOD+ACC, address: part of bldg 17, property 37, Sheremetyevo International Airport territory, Khimki, Moscow Region, Russia;
- TRS Store T-C 2877 LTC+P&C+ACC, address: Premises 3.47.001.1, 3.47.001.2, 3.47.001.3, 3.52.001, floor 3, bldg 1, property 39, Sheremetyevskoe shosse, Khimki, Moscow Region, 141426, Russia;
- TRS Store T-C DFA 502.8 LTC+P&C, address: Premises 1.48.001, 1.48.002, 1.48.003, 1.48.004, floor 1, bldg 1, property 39, Sheremetyevskoe shosse, Khimki, Moscow Region, 141426, Russia;
- TRS Store T-D DP 100.3 P&C, address: Premises 116, floor 2, bldg 1, property 2, Mezhdunarodnoe shosse, Khimki, Moscow Region, 141402, Russia;
- TRS Store T-D DFA 50 P&C+FOOD+FCC, address: part of Premises 123, basement floor, bldg 1, property 2, Mezhdunarodnoe shosse, Khimki, Moscow Region, 141402, Russia.
Goods means products displayed on the Website and available for inclusion in a Pre-Order.
User Account (hereinafter the “Account”) means a section of the Website intended for authorized users, access to which is provided through the creation and use of the User’s account credentials on the Website. The Account stores the User’s Personal Data, information on submitted Pre-Orders, browsing history on the Website, and various profile settings.
Registration means the procedure established by the Operator for creating a User account by providing identification and/or contact details, processing and storing such details in the Website’s information system in order to gain access to the Goods Pre-Order service.
Authentication means the procedure for verifying that the identification data provided by the User belongs to a specific account by comparing the provided information with the data contained in the Website’s information system.
Authorization, or Login to the Account means the procedure for granting the User certain access rights to the Website’s functionality for placing a Pre-Order after confirmation of the User’s credentials and establishment of correspondence between the User and the previously created account through logging into the Account.
Informational Messages means messages containing information necessary for placing a Goods Pre-Order on the Operator’s Website (including a code for logging into the User’s Account on the Website), as well as information regarding the completeness, status and other details of the User’s submitted Pre-Order, sent by the Operator to the email address provided by the User on the Website.
2. General Provisions
2.1. These Rules set out the terms and conditions governing access to information about the Goods and the placement of Pre-Orders by any person.
2.1.1. The Operator reserves the right to unilaterally amend these Rules. Any new version of the Rules shall be published on the Internet at www.trs-dutyfree.ru and shall enter into force as of the date of publication.
2.1.2. Visiting or using the Website for any purpose and placing a Pre-Order constitutes the User’s acceptance of these Rules.
2.2. Placing a Pre-Order on the Website shall neither constitute a sale transaction nor the moment of conclusion of a sale and purchase agreement. Travel Retail LLC does not carry out remote sale or delivery of alcoholic products. The Goods presented on the Website and included in the Pre-Order may only be purchased at the stores of Travel Retail LLC located at Sheremetyevo International Airport and specified as the Pre-Order Pickup Points in these Rules. Addresses of the stores where Goods included in the Pre-Order may be purchased, store opening hours, and other information are also available in the Contacts section.
2.2.1. All information about the Goods and any other information posted on the Website is provided solely for informational purposes, does not constitute advertising and shall not be deemed a public offer.
2.3. By placing a Pre-Order, the User expresses their preliminary intention to purchase the Goods at the selected Pre-Order Pickup Point under a retail sale and purchase agreement.
3. Procedure for Placing a Pre-Order
3.1. The Pre-Order service is available only to registered Users who have completed Authorization on the Website.
3.2. A User shall be deemed registered upon completion of Registration on the Website. A User shall be deemed authorized upon successful Authentication on the Website.
3.3. For Registration, the User must enter a valid email address in the relevant field of the Registration form. The Operator shall send an Informational Message containing a numerical code to the email address provided by the User. The User must enter this code in the relevant field of the Registration form on the Website. Registration shall be deemed completed if the numerical code from the Informational Message has been entered correctly and the “Register” button has been clicked.
3.4. For Authorization, the User must complete Authentication on the Website. To do so, the User must enter the valid email address used during Registration into the relevant Login field. The Operator shall send an Informational Message containing a numerical code required for Authentication. The User must enter this code in the relevant Login field of the Account access form. Authentication for Login to the Account shall be deemed completed if the numerical code has been entered correctly and the “Login” button has been clicked.
3.5. In order to modify Personal Data in the Account or change the email address used for Login to the Account, the User must complete Authentication in each such case.
3.6. By entering the received code on the Website during Registration and/or Authentication for Login to the Account, the User confirms the accuracy and validity of their Personal Data and expresses consent to these Rules and the Operator’s Personal Data Processing Policy. The User shall bear sole responsibility for providing inaccurate or erroneous data that may result in the inability to complete Registration and/or Authentication for Login to the Account.
3.7. The User undertakes not to disclose to third parties any data required for Login to the Account and shall independently bear responsibility for any access to such data by third parties and any resulting consequences.
3.8. To place a Pre-Order, the User must provide flight information, namely the flight date and time, and specify the departure or arrival terminal at Sheremetyevo International Airport. The Pre-Order shall be deemed completed after clicking the button “All correct, send the Pre-Order.” Upon placement of the Pre-Order, the Operator shall send the User an Informational Message confirming receipt of the Pre-Order for further processing. The Operator shall also send the User Informational Messages regarding the status of the Pre-Order. If the User wishes to cancel the subscription for such Informational Messages, this may be done in the Profile Settings section of the Account.
3.9. The maximum period in advance during which a User may place a Pre-Order on the Website is seven (7) calendar days prior to the departure or arrival date and time specified by the User in the Pre-Order form. The minimum period in advance for placing a Pre-Order is six (6) hours prior to the specified departure or arrival date and time.
3.10. The assortment of Goods available for inclusion in a Pre-Order may vary depending on the timing of the Pre-Order placement.
3.11. Each submitted Pre-Order is automatically assigned an identification number, or the “Pre-Order No.”, which shall not constitute acceptance by the Seller.
3.12. The maximum quantity of Goods permitted within one Pre-Order is 19 pieces or 9 unique SKUs. If a Pre-Order exceeds these limits, such Pre-Order shall be automatically divided into separate Pre-Orders so that each complies with the specified limitations. Each such Pre-Order shall be assigned a separate identification number, or the “Pre-Order No.”.
3.13. The Operator does not guarantee the availability of the Goods in the quantity specified in the User’s Pre-Order.
4. Price of Goods and Procedure for Conclusion of the Retail Sale and Purchase Agreement
4.1. The total price of the Goods included in the Pre-Order shall equal the aggregate price of all Goods included by the User in the Pre-Order.
4.2. The price of the Goods displayed on the Website is indicative only, is provided for informational purposes regarding the possibility of purchasing the Goods at the Pre-Order Pickup Point, and may be changed unilaterally by the Operator without prior notice before conclusion of the retail sale and purchase agreement. The price of Goods for passengers travelling to/from EAEU member states (Russia, Armenia, Belarus, Kazakhstan and Kyrgyzstan) may differ from the price applicable to passengers on other flights; such price is indicated separately and includes taxes, duties and charges in accordance with applicable interstate regulations.
4.3. The User shall conclude the retail sale and purchase agreement and pay for the Goods at the Pre-Order Pickup Point through the cash desk of the respective Pre-Order Pickup Point. To identify the Pre-Order at the Pre-Order Pickup Point, the User must provide the Pre-Order number. Inspection of the integrity of the Goods, verification of the completeness of the Pre-Order, and recalculation of the actual total price of the Goods taking into account all promotions, discounts and the price list effective at the time of conclusion of the retail sale and purchase agreement shall take place directly at the cash desk prior to conclusion of the agreement.
4.4. Goods included in a Pre-Order placed on the Website may be purchased at the Operator’s Order Collection Point only by passengers departing on flights from Terminals B, C or D of Sheremetyevo International Airport or arriving on flights at Terminals B, C or D of Sheremetyevo International Airport, provided that such passengers present their boarding pass to the cashier at the Order Collection Point. If the departure or arrival time and/or terminal specified when placing the Pre-Order does not correspond to the actual departure or arrival time and/or terminal, regardless of the reason for such discrepancy, the Operator shall be entitled to refuse to enter into the retail sale and purchase agreement for the Goods ordered through the Pre-Order and shall not be liable for any consequences arising from or in connection with such discrepancy.
4.5. The Operator shall not be liable for any consequences resulting from the User exceeding limitations on the quantity of Goods permitted for import into the country of destination, or for any other consequences associated with the User’s placement of a Pre-Order.
5. Miscellaneous
5.1. Delivery of the Goods to the User shall not be provided.
5.2. The User shall have the right to refuse to conclude the retail sale and purchase agreement at any time prior to the conclusion thereof.
5.3. Any Pre-Order in respect of which no retail sale and purchase agreement has been concluded between the Operator and the User at the Pre-Order Pickup Point shall be cancelled and disassembled by the Operator unilaterally without prior notice to the User on the day following the flight date and time specified by the User in the Pre-Order form.
5.4. The legal relations between the parties (User/Buyer and Operator/Seller) arising after the conclusion of the retail sale and purchase agreement shall be governed by the applicable laws of the Russian Federation, including the Civil Code of the Russian Federation, the Law of the Russian Federation “On Consumer Protection”, and other applicable regulations.